If the offer sounds too good to be true, it probably is.Ĭheck the giveaway URL to make sure it directs you to .Ĭoinbase’s legitimate social media profiles are listed in this help article. Use your favorite search engine to do research on any entity soliciting you on social media. Do not trust screenshots in reply messages as images can be forged and altered. Never send cryptocurrency to giveaways under the guise of address verification.īe skeptical of all giveaways and offers found on social media.
Coinbase will never ask you to send crypto to an address in order to receive crypto back. Learning rewards is a legitimate method for earning cryptocurrency and any giveaways that Coinbase offers will direct you to. The fraudulent websites will then ask that you “verify” your address by sending cryptocurrency to the scam giveaway. Fake accounts will then respond to these posts affirming the scam as legitimate. They post screenshots of forged messages from companies and executives promoting a giveaway with hyperlinks to fraudulent websites. Scammers are using social media to perpetuate giveaway scams. If you’re asked for any of the above, please disconnect the call and email Coinbase Support immediately at Giveaway Scams Remotely access your device to take action on your accountĪccess or move funds held in your account
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Before continuing the conversation, the agent will re-verify your identity with a security question.Ĭoinbase Customer Service agents will never:Īsk for your password or 2-step verification codeĪsk you to install software on your device In the event you’re on a call with Coinbase Customer Service and you’re disconnected, the agent you were speaking with will call you back (outbound call) within five minutes at the same phone number. Coinbase staff will never ask you to send cryptocurrency to external addresses. Never send cryptocurrency to external addresses on behalf of alleged support agents. Only contact Coinbase via the phone number listed on or via email on Be aware that scammers can spoof legitimate phone numbers when conducting outbound calls. Never accept outbound calls asking for your confidential personal information. Coinbase staff will never ask you to share sensitive authentication credentials. Never give out your 2FA (2-Factor Authentication) security codes or passwords.
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This effectively gives the scammer full access to your computer, online financial accounts, and digital life. Never give support staff (or anyone else for that matter) remote access to your machine. These scammers are skilled in social engineering, making false claims to deceive and manipulate their target into providing personal information that will be used for fraudulent purposes. The scammers may also conduct outbound calls directly to potential victims. These scam phone numbers are spammed on the internet, luring unsuspecting victims seeking assistance. Technical Support and Impersonation Scamsįraudsters set up scam customer support phone lines and impersonate a variety of companies-including Coinbase-in the finance, tech, retail, telecom, and service industries.
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Pro tip: If it sounds too good to be true, it probably is. When you send cryptocurrency to a blockchain address, you must be certain of the legitimacy of any involved third-party services and merchants, and only send cryptocurrency to entities you trust. Cryptocurrency transactions are irreversible, if you send cryptocurrency to a third party, you cannot reverse it or stop payment.
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